Discover Ecolife’s delivery times, tracking options, and solutions for shipping issues.
Europe: 7 business days after shipmentUnited States: 7 business days after shipmentCanada: 8 to 10 business days after shipmentAustralia: 6 to 7 business days after shipmentFor the rest of the world: 10 to 15 business days after shipmentOrders are us
Yes, we offer international shipping to many countries. Check the available delivery options at checkout to see if we can ship to your location.
You will receive a shipping confirmation email with a tracking link once your order has left our warehouse. You can use this link to track the status of your shipment.
If your order has not yet been shipped, you can change the delivery address by contacting our customer service team. Once the order is shipped, it will no longer be possible to modify the address.
Yes, we offer an express delivery option for certain destinations. Please check the available options during checkout to see if this option is available for your address.
If the tracking shows your package was delivered but you have not received it, check with your neighbors, reception, or local post office. If you still can't find it, please contact our customer service for assistance.
Currently, we do not offer the option to choose the carrier. We work with trusted partners to ensure fast and secure delivery.
No, we do not currently offer delivery to a pickup point. However, packages are generally left in your mailbox. If this is not possible, the carrier will leave a notice to reschedule delivery.
If your package arrives damaged, take photos and contact our customer service immediately. We will help resolve the issue and, if necessary, arrange for a replacement or refund.
Yes, some delivery restrictions may apply depending on local regulations. Please check the delivery conditions when placing your order or contact our customer service for more information.