Get help with placing, modifying, canceling, or tracking your order with Ecolife.
To place an order, select the products you wish to purchase, add them to your cart, and follow the instructions to complete your purchase. You will need to provide your shipping and payment information during checkout.
You can track your order using the "Track My Order" link on our website. Enter your order number and email address to view the status and tracking details of your order.
Orders are typically processed within 1 to 2 business days. You will receive a confirmation email once your order has been shipped, including all tracking information.
Yes, you can combine multiple orders into one shipment as long as they have not yet been shipped. Please contact our customer service as soon as possible to arrange this.
If your order has not yet been shipped, you can change the delivery address by contacting our customer service. Once the order is shipped, it will no longer be possible to modify the address.
If you are not home when the delivery is attempted, the package is usually left in your mailbox. If this is not possible, the carrier will leave a notice with instructions on how to reschedule delivery or pick up the package from a nearby location.
Your order may have been canceled for various reasons, such as a payment issue or incorrect delivery address. We will contact you by email to inform you of the situation and provide further instructions.