What payment methods are accepted?
We accept several payment methods for your convenience, including credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure online payment methods.
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Payments
Find information on payment methods, fees, and handling payment issues with Ecolife.
Can I pay upon receipt of my order?
No, we do not currently offer the option to pay upon receipt. All orders must be paid for at the time of purchase.
Are payments secure?
Yes, all payments made on our site are secured using SSL encryption protocols to protect your personal and financial information.
What are the shipping fees?
Shipping fees vary depending on your location and the delivery method chosen. The exact amount will be displayed in your cart before you complete your purchase.
Are there any additional fees?
No, there are no hidden fees beyond the shipping fees indicated at the time of your order. All costs are transparent and displayed at checkout.
Customs fees
All customs and import fees are covered by our service, so you will not have to pay any additional fees when receiving your package.
What should I do if I think I have been charged twice?
If you believe you have been charged twice, please contact our customer service immediately with your order details and proof of the charges. We will investigate your case and, if necessary, process a refund for the overcharged amount.
Is this a one-time purchase?
Yes, all our orders are one-time purchases unless you choose a subscription option when available. You will not be automatically charged for future purchases without your consent.
Can I get a refund if the payment failed but was still charged?
If a payment failed but was still charged to your account, we will refund the full amount once we verify the error. Please contact our customer service with proof of the transaction.
Do you offer installment payments?
No, we currently do not offer an installment payment option. All orders must be paid in full at the time of purchase.