Returns and Refunds

Understand Ecolife’s return policy, refund process, and conditions for product exchanges.

What is the deadline for making a return?

You have up to 14 days from the date of receipt to return a product that is unopened and unused.

How can I exchange a product?

If you wish to exchange a product, please contact our customer service team with your order details and the product you wish to exchange. We will guide you through the exchange process.

What happens if the product is damaged or defective?

If you receive a damaged or defective product, please contact our customer service immediately with photos of the product and packaging. We will arrange a replacement or refund according to your preference.

How long does it take to process a refund?

Once we receive and inspect the returned product, the refund is usually processed within 5 to 7 business days. You will receive a confirmation email once the refund has been issued.

Can I get a refund if I am not satisfied with the product?

Yes, we offer a refund if you are not satisfied with your product, provided it is returned within 14 days of receipt, unopened, and unused.

What should I do if I haven’t received my refund?

If you haven’t received your refund after 7 business days, please contact our customer service team with your order details. We will check the status of your refund and provide an update.

Can I return a sale item?

Sale or promotional items may be subject to specific return conditions. Please check the conditions associated with your purchase or contact our customer service team for more information.